Ordering Info

Payment Options

All prices are listed in Canadian dollars.  Visa, Mastercard and Amex are accepted. For alternative arrangements please contact us directly.


Canadian orders will be charged GST/HST according to the tax rate of the destination province. International and U.S. customers are responsible for any other local taxes they may incur.

Returns & Exchanges

Please note that colours may vary slightly from what you see on the screen. Due to government regulations, we unfortunately are unable to accept any exchanges or returns of underwear. Please refer to our size chart to ensure you are ordering the most accurate size.

Any item that is a "sale" item is Final Sale.


A confirmation email will be sent to you once your order has been received. We will ship your purchase within 5 business days via Canada Post. Within Canada delivery is typically 3-5 business days. Delivery to the U.S. and Europe is usually within 9 business days. For deliveries to destinations not listed below, or for express delivery, please email us directly at info@thecandifactory.com.

Shipping Rates Within Canada

order value (pre-tax) shipping rate
$0-$60 $3
$61-up $6

Shipping Rates to the United States

order value (pre-tax) shipping rate
$0-$60 $5
$61-up $10

Shipping Rates to European Countries

order value (pre-tax) shipping rate
$0-$60 $12
$61-up $20

Questions or Comments

Feel free to get in touch with us at info@thecandifactory.com

Privacy Policy

We would never dream of sharing your information with 3rd parties.